Privacy Policy

Introduction

Welcome to bs111 — Bangladesh's trusted online gaming and sports betting destination. We are committed to protecting the privacy of every player who visits or registers on our platform. This Privacy Policy sets out in clear, plain language how bs111 collects, uses, stores, and safeguards your personal information when you access our website at https://bs111.bet.

By using the bs111 platform, you confirm that you have read, understood, and agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the platform. We encourage all users — especially those based in Dhaka, Chittagong, Sylhet, and other regions across Bangladesh — to read this document carefully before registering an account. This policy may be updated from time to time; the latest version is always available on this page.

Information We Collect

bs111 collects information in two main ways: information you provide directly when you interact with our services, and information we gather automatically through your use of the platform. All collection is done with a specific, legitimate purpose in mind and limited to what is necessary for that purpose.

Information You Provide Directly

• Full name, date of birth, and gender — collected at account registration to verify you meet the minimum age requirement of 21+.
• Contact details including your email address and mobile phone number — used for account access, notifications, and support communications.
• Residential address — collected as part of Know Your Customer (KYC) verification procedures required to comply with fair-play and anti-fraud standards.
• Government-issued identification documents — such as a National ID card or passport scan — submitted for identity verification during KYC review.
• Financial and transaction data — including deposit amounts, withdrawal requests, preferred payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and transaction history.

Information Collected Automatically

• Device and browser data — including IP address, device type (mobile or desktop), operating system, and browser version, used to ensure compatibility and detect suspicious activity.
• Session data — pages visited, time spent on each page, game sessions played, and betting history — used to personalize your experience and improve our services.
• Cookies and similar tracking technologies — used to remember your preferences, keep you logged in securely, and analyze traffic patterns across the platform.
• Referral and affiliate data — if you arrived at bs111 via a referral link or affiliate program, we record that source to attribute bonuses and commissions correctly.

How We Use Your Information

bs111 uses the personal data we collect exclusively for legitimate, clearly defined purposes. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Specific uses include the following:

• Account creation and management — to verify your identity, set up your player account, and maintain the accuracy of your profile throughout your membership with bs111.
• Processing deposits and withdrawals — to securely handle financial transactions made via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Providing customer support — to respond to your inquiries, resolve disputes, process bonus claims, and assist with any technical issues you may encounter.
• Fraud prevention and security — to detect and prevent unauthorized access, money laundering, collusion, and other fraudulent activities that could harm the integrity of the platform or other players.
• Personalization and promotions — to tailor your gaming experience, recommend cricket betting markets and slot games relevant to your interests, and deliver promotional offers or loyalty rewards that may be of value to you.
• Regulatory compliance — to fulfil our obligations under applicable fair-play, anti-money laundering, and responsible gaming guidelines. This includes reporting where legally mandated.

We will only process your data for the purposes listed above. If we intend to use your data for any new, materially different purpose, we will notify you in advance and, where required, seek your explicit consent.

Payment Data and Financial Information

All financial transactions conducted on bs111 — including deposits via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, as well as withdrawal requests — are processed through encrypted, secure payment gateways. We do not store complete card numbers or full mobile banking credentials on our servers. Payment data is handled in strict accordance with the security standards maintained by our trusted payment processing partners.

Transaction records are retained for a defined period as required by our internal audit procedures and anti-money laundering obligations. We maintain these records to investigate disputes, verify bonus eligibility, and ensure the financial integrity of all player accounts registered on bs111.

Sharing of Your Information

bs111 does not sell or rent your personal data to third parties. We may share limited, necessary information with trusted partners only in the following circumstances:

• Payment processors — we share transaction data with payment service providers such as bKash, Nagad, Rocket, Upay, and card networks solely to complete your requested financial transactions.
• Identity verification services — we may share identification documents with KYC verification partners to confirm player identity and age, ensuring our platform remains compliant with responsible gaming requirements.
• Technical service providers — including hosting infrastructure, analytics tools, and security monitoring services that help us operate, maintain, and protect the bs111 platform. All such providers are bound by strict confidentiality agreements.
• Legal and regulatory authorities — we may disclose your information where required to do so by applicable law, court order, or official regulatory request. We will notify you of any such disclosure unless prohibited by law.

We require all third parties we share data with to respect the security of your personal data and to treat it in accordance with applicable data protection principles. We do not permit our third-party service providers to use your personal data for their own purposes or to disclose it to any further parties without our prior written authorisation.

Cookies and Tracking Technologies

bs111 uses cookies — small text files placed on your device — to enhance your browsing experience, keep your session active, and remember your account preferences such as language settings. Cookies also help us understand how players navigate the platform so we can continuously improve the service. Session cookies are deleted when you close your browser; persistent cookies remain for a set period to remember your preferences across visits.

You can control or disable cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the bs111 platform, including your ability to log in or access personalised content. We do not use cookies to track your activity on third-party websites outside of bs111.bet.

Data Security

Protecting your personal information is one of our highest priorities at bs111. We implement industry-standard SSL encryption on all data transmissions between your device and our servers. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions. All staff members with access to player data are subject to confidentiality obligations and receive regular training on data security best practices.

Despite our best efforts, no data transmission over the internet or electronic storage system is completely immune to risk. If you suspect that your bs111 account has been compromised, we urge you to contact our support team immediately at [email protected] and change your password without delay. We have an incident response protocol in place to investigate and contain any suspected security breaches promptly.

Data Retention

bs111 retains your personal data for as long as your account remains active and for a defined period thereafter, as required by our internal data governance policy and applicable fair-play and anti-fraud obligations. When your account is closed or deleted, we will remove or anonymise your personal data unless we are required to retain it for legal, audit, or regulatory purposes. Transactional records may be kept for a longer period to satisfy financial record-keeping requirements. You may request information about the specific retention periods applicable to your data by contacting our support team.

Your Rights as a User

As a registered player on bs111, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. Your rights include the following:

• Right of access — you may request a copy of the personal data bs111 holds about you at any time, free of charge, to understand exactly what information we have on record.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure — also known as the right to be forgotten, you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing — you may ask us to restrict the processing of your data in certain circumstances, for example while you challenge the accuracy of information we hold.
• Right to withdraw consent — where our processing of your data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Data Rights Request'. We will respond within a reasonable timeframe and may need to verify your identity before acting on your request.

Protection of Minors

bs111 is strictly an adult platform intended for players aged 21 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 21. If we discover that personal data has been collected from a minor, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has registered on bs111, please contact us immediately at [email protected] so we can investigate and take appropriate action. We use age verification tools as part of our KYC process to help prevent underage access to our gaming services.

Changes to This Privacy Policy

bs111 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. Your continued use of the bs111 platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bs111 handles your personal data, our dedicated support team is available 24/7 to assist you. We are committed to addressing all privacy-related enquiries promptly and with the full transparency our players deserve.